08:50Yes, they're reading scripts in Customer Service 98% of the time
08:51yes, they usually have a script they are forced to follow
08:52ISP router is collecting bullshit data, i always turn those off and run them in bridge mode
08:53They are definitely going through a flowchart
08:56most call centre jobs nowadays are just copying and reading scripts
09:00if he couldnt explain why he needed it on then yeah probably
09:00yeah, they're going down a list
09:01I guess you just have to put up with low connection and disconnection forever :smiling_face_with_tear:
09:02the camera in the bathroom has a weak connection, need the wifi extender
09:02Yeah, don’t give them too much credit about customer service
09:02tech support knows nothing
09:03tech support is supposed to read scripts before escalating, yeah
09:04They have Pre planned scripts they work off
09:06pretty much, they will force you to try everything before they have to send a guy out
09:07G'way, Glowies. Leave Pippa alone.
09:08wrap copper wire around a tin can and a lemon and steal your neighbor's wifi in retaliation
09:10Would you buy a Star Link for your RV?
09:11:_pippaPipi::_pippaIpipi::_pippaPipi::_pippaIpipi::_pippaPipi::_pippaIpipi::_pippaPipi::_pippaIpipi:
09:13"Have you tried turning your computer on and off again?"
09:13Yes. That's literally what tech support has been for 40 years.
09:14Yeah it has to be scripts
09:19If they can blame you for the problem they don’t have to spend money actually fixing it
09:24:_pippaWTF::_pippaWTF::_pippaWTF: